At Trust Cloud Services our aim is to manage your data responsibly. We may collect information about you via our website, www.trustcloud.je, or via a direct enquiry from you such as your application to become an employee of, a supplier of, or to use the services of Trust Cloud Services.
By visiting our website and completing any of the consent processes (for example subscribing to a service, providing your contact information to us, provision of services to us, or applying for a job role), you accept and consent to the practices defined in this privacy policy.
We will not pass your information on to any third party without your express permission, except as defined herein for the provision of services that you have requested, to the authorities where we are legally required to do so and to the police in the event of any investigation. Please note that we use third-party processors to deliver specific services (see Information Sharing below).
While your information is held by us, or by a third party processor on our behalf, we will process your data with due care and have procedures in place to ensure your data is managed respectfully and is safe-guarded from unauthorised disclosure or misuse.
For the purposes of the Data Protection (Jersey) Law 2018 (DPJL) the data controller of data submitted to us or collected by us, is Trust Cloud Services.
This privacy notice describes how the Company (“we”, “us”) collect and process personal information about you; how we use and protect this information, and your rights in relation to this information.
This privacy notice applies to all personal information we collect about you. Personal information is information, or a combination of pieces of information that could reasonably allow you to be identified.
We collect information concerning:
The categories of information that we may collect directly from you may include the following:
The following are examples of the categories of information we may collect from other sources (such as business partners, intermediaries, internet, world check or commercial registers):
We use your personal information to:
Please let us know if any of the personal information that we hold about you changes so that we can correct and update the information on our systems.
You have the right to tell us if you:
To assist us in dealing with your request, please provide your full name and your contact details.
In general, we do not share your personal information with third parties (other than service providers acting on our behalf) unless we have a lawful basis for doing so.
We may disclose or transfer personal data collected by us to our group companies insofar as reasonably necessary for the purposes of our service offering or for bona fide compliance purposes as well as on the legal basis set out in this Privacy Notice.
Other situations in which we may disclose your personal information to a third party, are:
We may also share aggregated information that cannot identify you for general business analysis, e.g. we may disclose the number of visitors to websites or services such as product specific license usage.
We have implemented generally accepted standards of technology and operational security to protect personal information from loss, misuse, alteration or destruction. We require all employees and principals to keep personal information confidential and only authorised personnel have access to this information.
We will retain your personal information in accordance with our data retention policy which sets out data retention periods required or permitted by applicable law.
Your personal information may be transferred to, stored, and processed in a country other than the one in which it was provided. We do this when we submit returns to our software product providers for license monitoring purposes.
When we transfer data, the information is transferred in compliance with applicable data protection laws.
If you have questions or concerns regarding the way in which your personal information has been used, please contact us as per the details below and label your subject title as ‘Data Protection’:
We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy.
If, however, you believe that we have not been able to assist with your complaint or concern, you have the right to make a complaint to the Jersey Information Commissioners Office which may be contacted as follows:
You may request a copy of this privacy notice from us using the contact details set out above.
We may modify or update this privacy notice from time to time to enhance it and to reflect changes in the law. Changes and additions to this privacy notice are effective from the date on which they are posted.
We are pro-active in our communication of data policy changes, but in any event you are welcome to review this privacy notice from time to time as this notice will always reflect the way in which we process your personal information.
We are located at:
Trust Cloud Services Limited
De Carteret House
7 Castle Street
St Helier
Jersey
JE2 3BT
Channel Islands
We provide IT assistance to businesses via a range of services from those of an advisory nature to cloud services to infrastructure management.
